Understanding Your Recent COVID-19 Bill (It’s Not a Scam)
Why did you receive a COVID-19 bill from Elevated Health or Rume Medical Group years after testing or treatment? It’s not a scam. This post explains why 2021–2023 COVID-related bills are being sent now, how pandemic-era insurance delays played a role, and what to do if you received a payment or still have questions. Learn how to read your Explanation of Benefits and resolve your bill with confidence.
We understand that some of you may have recently received an unexpected bill or Explanation of Benefits (EOB) dated back to 2021–2023. You might be surprised or confused and possibly even concerned that it’s a scam.
This post is here to clear things up and walk you through what’s happening, why it’s happening now, and what you can do.
First and foremost: This is not a scam.
These notices are legitimate and are related to COVID-19 testing and treatment services. COVID Clinic was a logistics and lab company that could not practice medicine. So, Elevated Health physicians and nurse practitioners staffed these sites to provide care between March 2021 and November 2023.
That care included:
- Ordering tests
- Evaluating symptoms (via telehealth or in-person)
- Prescribing medication
- Administering vaccines and monoclonal antibody infusions
- Overseeing specimen collection (typically billed under code 99211)
Because many of these 200+ sites were mobile or drive-through locations, Elevated Health’s Huntington Beach address appeared on insurance paperwork even for patients tested in other cities or counties.
Why am I getting this bill now?
Fair question, and here’s what happened:
Insurance companies sometimes sent the payment straight to patients instead of to the medical group.
During the public‑health emergency, several payors automatically issued checks to the “subscriber” on file. If you received such a check and kept it, the balance is still owed to the treating medical group.
Our previous billing vendor struggled with the overwhelming volume of claims during the pandemic, and many of those went uncollected or unresolved.
Many claims stayed in limbo while we fought for proper reimbursement.
In 2024, we brought in a new revenue cycle team to help close out open claims from 2021–2023. That’s why you’re hearing from us now.
We understand how frustrating it is to receive a medical bill years later but rest assured, this isn’t about new charges. It’s about reconciling existing, often covered, services.
Quick facts — Please read before you worry
Fact :The notice comes from Elevated Health / Rume Medical Group (formerly Driven Care)
What it means: We are not a debt‑collection agency, and we are not COVID Clinic’s administrative office.
Fact:The bill covers COVID services from 2021–2023 for telehealth or at a COVID clinic site
What it means: It is not for new treatment, subscriptions, or anything unrelated to COVID care.
Fact: Many patients already received insurance checks for these services
What it means: If you cashed or deposited that check, you still owe those funds to the provider.
Fact: If you never received a check or your claim was denied
What it means: Contact us—we can often resolve it with a quick eligibility review.
What should you do next?
Check your Explanation of Benefits (EOB):
Look for any payment issued to you, not Elevated Health / Rume, for COVID testing or treatment services.
2. Still unsure or need help?
Call our dedicated billing line at 888-223-7863 (Monday–Friday, 8 AM – 4 PM PT) or email billing@rumehealth.com.
Our team can:
- Verify your claim
- Re-send detailed statements
- Set up flexible payment plans
3. Think the charge is in error?
Let us know. If another provider rendered your care, or your insurer already paid us directly, we’ll make it right.
Why we’re speaking up publicly
We’ve seen the confusion online… people searching “Rume Health scam” or “Elevated Health scam” and we understand where that reaction comes from. Getting a bill years after a service you may barely remember is frustrating and upsetting.
But these misunderstandings have had unintended consequences, especially for teams who were simply doing their best to provide care during an unprecedented time. Many of our clinicians worked through challenging conditions to ensure COVID testing, treatment, and vaccines remained accessible when they were needed most.
We’re speaking up to set the record straight and to protect the integrity of those who stepped up when it mattered.
Our clinicians incurred millions of dollars into staffing, supplies, and PPE to keep COVID testing and treatment accessible across 20+ states. Timely reimbursement keeps our independent medical practice—and the people we employ—serving patients today.
Thank you for taking the time to read this and for allowing us to clear up the confusion.If you have questions, please reach out to us before leaving a review.
We’re real people, and we’re here to help you navigate this the right way.
Billing Support
📞 Phone: 888‑223‑7863 📧 Email: billing@rumehealth.com 🕗 Hours: Mon–Fri, 8 a.m. – 4 p.m. PT
Thank you for your patience, understanding, and trust. We hope this explanation helps clarify the situation. And as always, if you have questions, we’re here to help.
— Rume Health Team